When you purchase a bicycle online from Haven Bicycle Co. it comes with the assurance that you are receiving a quality product. 

If you are not satisfied with your purchase you may exchange or return your item
within 30 Days of your purchase, no questions asked. You must have your original packaging.

Returned items are subject to a 10% restocking fee and return shipping fees.
If it’s determined that we are at fault no restocking or return shipping fee will be deducted.

Returned items must be in unused condition and show no sign of wear.
Returned items must also be in the original packaging. Returns and exchanges are accepted only on items
purchased directly through Please reference your receipt/proof of purchase when contacting us.
Please do not return your bicycle to us without obtaining a return authorization.

For refunds or exchanges please contact us at:

If you have purchased your bike directly through an authorized seller
please process your return or exchange directly through that retailer.


Refunds are processed promptly and will be credited to the original form of payment
minus any restocking fee. Please check with your credit/debit card provider for actual processing times.